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2020年下半年 上午试卷 综合知识
第 74 题
章/节 专业英语  
 
 
The (74) is the primary point of contact for users when there is a service disruption, for Service Requests, or even for sone categories of Request for Change.
 
  A.  Quality Management Center
 
  B.  Monitor Console
 
  C.  Development Center
 
  D.  Service Desk




 
 
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( ) is a form of knowledge which comes from experiences and skills.

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The first step in the continuous improvement is to ( ).




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