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2022年上半年 上午试卷 综合知识
第 72 题
章/节 专业英语  
 
 
The best description of an operational level Agreement（OLA）is（）。
 
  A.  an agreement between the serivice provider and another part of the same Drganization
 
  B.  an agreement between the serivice provider and an exterral organization
 
  C.  a docament that describes how services will be operated on a day -to -day basis to customer
 
  D.  a docament that business services to operational staff




 
 
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