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2014年上半年 上午试卷 综合知识
第 72 题
章/节 专业英语  
 
 
All of the following tools and techniques are helpful to accurately confirming customers'needs，except （72）.
 
  A.  questionnaires
 
  B.  prototyping approaches
 
  C.  fishbone diagrams
 
  D.  interviews




 
 
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