Regardless of how welldesigned, constructed, and tested a system or application may be, erors or bugs willinevitably occur. Once a system hasbeen (71),it enters operations and support.
Systems suppor is the ongoing technical suppor for user, as well as the maintenance required to fix any erors, omissions, or new requirementsthat may arise. Before an information system can be (72), it must be in operation. System operation is the dayto-day, week-to-week, month-to.month, and year-to-year (73) of an information system's business processes and application programs.Unlike systems analysis, design, and implementation, sytems support cannot sensibly be (74)into actual phases that a suppot projec mustperform, Rather, systems support consists of four ongoing activilies that are program maintenance, svstem recovery, technical suppor., andsystem enhancement. Each activity is a type of suppot project that is (75)by a particular problem, event, or opportunity encountered with theimplemented system.
